Description : A. Technical support to the users via Phone or in Person or Remote Control for software and hardware issues.
b. Coordination with Technical Leads, other support teams, Service providers and hardware vendors for timely resolution of cases.
c. L1 level technical support and monitoring for other IT Infrastructure and Services like Network, Security, Data Center operations, Server
administration and Endpoint Management.
d. Other jobs falling in the ambit of IT / IT support / Services as assigned by BPCL Management