Description : Provide product/service support through chat/ email and the best customer experience
Diagnose and resolve technical issues with customers WordPress sites also interact internally to resolve
Communicate with customers and figure out the issues like any issues in integrating plugins
Document each support and resolution adequately in our internal DB.
Engage appropriate internal resources to resolve technical issues and update our customers on progress toward resolution
Requirements : Qualification: Graduate BCA, BE/BTech
Specialization: Computer Science Engineering, Information Science and Engineering